Terms & Conditions

  1. All prices quoted are for supply only and exclude unloading services. If unloading services are needed, an additional surcharge will be required. Unloading services are provided up to car porch or main entrance (for landed property and ground floor only) and loading area (for any high-rise building). Please ensure your own assistance is available at site if the items needed to be unloaded at any specific places other than the above areas.
  2. If there are no authorized recipient at delivery site, our driver will not be allowed to hand over the goods as we need the authorized recipient to endorse on our delivery order/ documents. Thereafter, there will be an additional delivery charges for the second attempt on delivery.
  3. We provide FREE delivery for invoices totalling RM 4,000 and above except to the Highlands, Island and East Malaysia.
  4. A minimum lead time of 10-12 weeks is required whenever the item chosen are not available in our ex-stock.
  5. All deliveries must be affected immediately upon goods arrival at our warehouses. Goods will only be delivered once full payment has been received.
  6. Tonalities (or shades) between actual supplies and samples previously seen may differ.
  7. Nominal size denotes only the sizing category whereas working size is the actual dimension of tiles which may vary from series to series
  8. We reserve the right to change our product prices without prior notice. We also reserve the right to change, alter or discontinue any of our products or services (or any part or content thereof) without prior notice and we shall not be held liable to any direct or third-party claims or disputes for any of the above actions.
  9. Return Policy:
    Please choose carefully as we do not refund if you change your mind or make a wrong selection. Leo Ceramiko accepts no cancellations of orders, returns or refunds. However, if you like to have an exchange of purchased stocks, we can accommodate with the same value of purchase provided the earlier purchased stocks are still in a good unused condition and the transport arrangement is borne by customer but this exercise is limited to one-time use only.